Refund policy

At I SEE BY NIKOLINA, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a refund and returns policy. Please review the following guidelines carefully.

Eligibility for Returns

• Returns are accepted within 30 days from the date of purchase.
• Items must be unworn, unused, and in their original condition with all tags attached.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
• We may request photographic evidence to process your return or refund efficiently.

Return Process

1. To initiate a return, email iseebynikolina@gmail.com with your order details and reason for the return.
2. Once your request is approved, we will provide detailed instructions on how to proceed.
3. Securely package the item to prevent damage during transit.
4. Include the original invoice or proof of purchase with your return shipment.

Refund Process

• Once we receive and verify the returned item, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or damaged item received).
• We recommend using a reliable shipping service with tracking to ensure safe delivery.

Please note that our refund and returns policy is subject to change without prior notice. We reserve the right to deny a refund or return if the item does not meet the specified criteria.

For any further inquiries or assistance, please contact us at iseebynikolina@gmail.com. We’re here to help and ensure your satisfaction with our products.

Thank you for choosing I SEE BY NIKOLINA! We appreciate your support.